Senior Process Manager Order Management (m/f/d)

Location: Hybrid work in Lodz, Poland, at the Monopolis complex.

Salary: PLN 229,500–382,500 per year, plus a performance-related 13% annual bonus and language bonuses.

Company

hirify.global is a Swiss-based global specialty chemicals company operating across Care Chemicals, Catalysts, and Adsorbents & Additives.

What you will do

• Lead daily end-to-end Order Management operations within the Poland shared service center.
• Build, develop, and retain a high-performing team through coaching, performance management, succession planning, and hiring participation.
• Drive operational excellence through Lean methodologies, KPI and SLA management, root-cause analysis, and corrective actions.
• Manage resources, costs, capacity, workload allocation, systems, tools, bottlenecks, and backlogs within approved budgets.
• Partner with Business Units, functional leaders, and regional teams while handling critical escalations and business complaints.
• Lead transformation activities, ERP implementations, process standardization, activity transfers, governance, and SSC service-scope expansion.

Requirements

• Strong end-to-end knowledge of Order Management, including order entry, fulfillment, customer master data, pricing, claims and returns, and invoicing.
• 10–15 years of relevant Order Management, Customer Service Operations, or Supply Chain experience, including approximately 5 years in supervisory or management roles in shared services or GBS.
• Experience leading Lean projects, transformation initiatives, activity transfers, and project management activities.
• Proven ability to lead multicultural teams, improve service quality, achieve KPIs and SLAs, and manage stakeholders.
• Hands-on ERP experience, preferably with SAP SD/OTC modules, and process automation tools.
• Master’s degree in Business Administration, Supply Chain, Economics, International Trade, Logistics, or an equivalent qualification; English at C1 level is required.

Nice to have

• Knowledge of another European language.

Culture & Benefits

• Hybrid work environment at an accessible workplace in Lodz.
• Internal and external training, language courses, and opportunities for professional development.
• Multisport card, private healthcare, additional life insurance, eyeglasses reimbursement, and restaurant discount card.
• Relocation package adjusted to the candidate’s current location.
• Team integration events, social initiatives, and charity activities.