Customer Service Specialist

Location: Cookeville, TN, USA

Company

TUTCO supplies electric resistive heating elements and conductive heating products for industrial, commercial, and residential applications and is a subsidiary of Smiths Group.

What you will do

• Provide administrative support for customer service activities and handle customer complaints.
• Prepare, process, review, and monitor customer orders, shipments, forecasts, and replenishments.
• Prepare product quotations and recommendations based on customer needs, and communicate shipping dates and delays.
• Coordinate engineered change notices and follow up to ensure changes are applied to current and new orders.
• Work with customers, carriers, production, shipping, and warehouse personnel to resolve issues and trace delayed or missing shipments.
• Calculate premiums, invoices, commissions, and other accounting-related figures while maintaining accurate records and computer files.

Requirements

• Previous customer service experience, preferably in a manufacturing environment.
• Bachelor’s degree preferred.
• Ability to calculate discounts, commissions, percentages, and volume.
• Strong communication, interpersonal, analytical, telephone, and customer service skills.
• Computer proficiency, including Microsoft Office, with attention to detail and accuracy.
• Ability to prioritize workload and work effectively in a fast-paced environment.

Nice to have

• Knowledge of MRP systems.
• Familiarity with general office equipment.

Culture & Benefits

• Full-time permanent employment.
• Health, dental, vision, life insurance, and health savings account benefits.
• 401(k), retirement plan, flexible spending account, and paid time off.
• Paid parental leave, employee assistance, employee discount, and professional development support.
• Tuition reimbursement and an inclusive workplace committed to equality and ethics.