Senior HR Services Performance & Improvement Analyst

Location: Hybrid role based in Kraków, Poland, with on-site attendance at Wielicka 30 an average of 3–5 times per month.

Company

hirify.global Group is a Fortune 500 live social shopping company operating six retail brands, including hirify.global and HSN.

What you will do

• Develop and maintain dashboards, scorecards, and reporting solutions for HR Services performance and employee experience.
• Analyze data from multiple sources to identify trends, risks, opportunities, and root causes.
• Translate complex data into recommendations supporting operational, strategic, and leadership decisions.
• Partner with HR Services leaders to improve service quality, efficiency, scalability, and customer experience.
• Lead and support Lean and data-driven continuous improvement initiatives, including small project groups.
• Improve reporting standards, data quality, governance, automation, and operational transparency.

Requirements

• Experience in HR Operations, Shared Services, Global Business Services, Customer Operations, or a similar service environment.
• Strong analytical, problem-solving, and critical-thinking skills, with experience building reports, dashboards, and performance insights.
• Ability to turn complex data into clear stories, recommendations, and actions.
• Experience with process improvement, operational excellence, or Lean initiatives.
• Ability to work independently, manage ambiguity, and influence stakeholders without direct authority.
• Advanced Excel skills, digital proficiency, and fluent English.

Nice to have

• Experience with Workday, ServiceNow, Tableau, Power BI, or other HR, ticketing, and analytics platforms.
• Experience with automation, digitalization, or AI-enabled solutions.
• Exposure to project management, change management, or service transformation.
• Lean Six Sigma or continuous improvement certification.

Culture & Benefits

• Hybrid work model combining office and remote work.
• Private medical care and life insurance.
• MyBenefit platform, including Multisport.
• Eye-care reimbursement and a company performance-related bonus.
• Referral program with a financial bonus and one additional annual leave day for company-driven initiatives.