Order Management & Contracts Lead (9 Months Contract)

Location: Hybrid role based at the Porcari, Lucca site in Italy

Company

hirify.global is a global flow control and instrumentation company serving industries including oil and gas, water, shipping, pharmaceuticals, and food.

What you will do

• Manage complex customer orders from initiation through final delivery.
• Lead and coordinate the Inside Sales and Contract Engineers team, including task delegation and escalation management.
• Maintain accurate and timely forecasted delivery dates across the team.
• Coordinate with operational and engineering teams to provide customers with timely order updates.
• Communicate and negotiate with customers and internal departments to support smooth deliveries and address special requirements.

Requirements

• Degree in engineering, a recognised technical apprenticeship, or equivalent experience.
• 3–5+ years of experience in order management, contract management, customer service, sales operations, or a similar customer-focused role.
• Experience in a manufacturing or engineering environment, with the ability to interpret engineering drawings and technical specifications.
• Strong understanding of order processing, contract administration, and customer relationship management.
• Fluent Italian and professional English at C1 level required.
• Strong communication, relationship-building, proactive problem-solving, and customer-focused skills.

Culture & Benefits

• 9-month full-time contract.
• Work in a fast-paced environment focused on customer satisfaction.
• Collaborate with operational, engineering, sales, and customer-facing teams.
• Contribute to engineering excellence and sustainable flow-control solutions.