Senior Manager, Customer Engineering (SaaS)

Location: Hybrid; available in Lisbon, Portugal or Spain. Travel of up to 25–50% may be required for customer meetings, team offsites, industry events, and in-person collaboration.

Salary: €110,000–€152,000 annual salary for Portugal-based hires, including on-target incentive compensation. Equity participation is also available.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, edge, and developer services.

What you will do

• Lead, recruit, onboard, coach, and retain a diverse team of quota-carrying Customer Engineers.
• Manage opportunity pipelines, weekly forecasts, new business, expansion, adoption, and consumption targets.
• Coach Customer Engineers during discovery sessions, customer calls, QBRs, deal reviews, and proofs of concept.
• Guide technical architecture, commercial positioning, executive communication, and measurable customer outcomes.
• Improve GTM processes, operational cadence, account planning, forecasting discipline, and team productivity.
• Partner with Sales, Customer Experience, Professional Services, Product, Engineering, Support, Marketing, and Enablement.

Requirements

• 5+ years of experience leading quota-carrying, customer-facing technical teams in SaaS, cloud, or infrastructure environments.
• Experience hiring, developing, and retaining technical talent, with strong people management and coaching skills.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience owning and forecasting revenue, understanding enterprise sales cycles, SaaS metrics, ACV, renewals, and expansion.
• Fluency in at least two or three areas including DNS, HTTP(S), TCP/IP, SSL/TLS, WAF, Zero Trust, SASE, caching, latency, cloud platforms, APIs, or automation.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Nice to have

• Experience with hirify.global products, CDN, edge security, Zero Trust, developer platforms, or AI workloads.
• Experience managing managers or distributed teams across regions and time zones.
• Knowledge of PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP compliance frameworks.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• AI agents, LLMs, and automation are used to reduce administrative work and improve technical advisory impact.
• Inclusive, high-performance culture centered on curiosity, ownership, feedback, and continuous improvement.
• Eligibility for incentive compensation under the Sales Compensation Plan.
• Eligibility to participate in the company equity plan.
• In-person interviews may be required at a hirify.global office or hub at the offer stage.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Offers may be conditioned on authorization to receive technology controlled under U.S. export laws without export-license sponsorship.