Account Manager Team Lead Portuguese Market (SaaS)

Location: Barcelona, Spain

Salary: €40,000–€45,000 annual

Company

hirify.global builds AI-powered business management software that centralizes HR, Finance, Talent, Operations, and IT workflows for companies of all sizes.

What you will do

• Lead and guide a team of 6–8 Account Managers, promoting ownership, continuous improvement, well-being, teamwork, and high performance.
• Monitor team performance metrics, identify improvement opportunities, and implement strategies that support business growth.
• Develop recruitment and retention strategies with Area and Talent teams.
• Design and execute strategies to increase customer retention, create upselling opportunities, and grow revenue.
• Provide regular constructive feedback and demonstrate hands-on leadership.
• Collaborate with product, customer experience, and sales teams to improve customer outcomes and business strategies.

Requirements

• Native Portuguese and fluent English.
• Experience managing customer-oriented individual contributors in a Customer Experience team.
• Track record of driving upselling and customer retention; experience in sales or customer satisfaction is also valued.
• Strong technology skills and proven experience in a SaaS environment.
• Strong analytical and problem-solving skills, with the ability to use data for decision-making.
• Readiness to work in a fast-paced startup environment.

Culture & Benefits

• High-growth, multicultural, and collaborative environment.
• Private health insurance through Alan.
• Wellhub access, expense savings through Cobee, and language classes.
• Breakfast in the office, organic fruit, food discounts, and a pet-friendly workplace.
• Values focused on ownership, continuous learning, partnership, and fast growth.

Hiring process

• Additional information about the company and role is shared during the interview process.