Account Manager (SaaS)

Location: Hybrid, based in the Montréal office; a separate office-based version references New York. Travel is required for client meetings, industry events, and team gatherings.

Compensation: CA$170,000–CA$190,000 OTE plus stock options.

Company

hirify.global is an InsurTech scale-up providing a SaaS platform that combines transparent machine learning, predictive analytics, and product design to modernize insurance pricing, reserving, and risk management.

What you will do

• Manage a portfolio of complex North American B2B customers and own account plans and commercial outcomes.
• Build trusted relationships with business, technical, senior, and C-level stakeholders.
• Drive adoption, customer value, renewals, and expansion opportunities throughout the customer lifecycle.
• Map customer organizations and develop account strategies for long, complex sales and engagement cycles.
• Collaborate with Sales, Product, Actuarial, and Support teams to coordinate customer follow-up and commercial activity.
• Share customer feedback and contribute to product, onboarding, engagement, and account management improvements.

Requirements

• 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role.
• Experience managing complex B2B accounts, account mapping, stakeholder development, renewals, or expansion opportunities.
• Ability to create and execute account strategies and work through long, complex customer lifecycles.
• Comfort with CRM systems, established account management processes, autonomous prioritization, and cross-functional collaboration.
• Curiosity about technology and willingness to learn a complex product in depth.
• Excellent written and verbal English communication and employment status allowing work from the relevant Montréal or New York office are required.

Nice to have

• Experience in an established or early-stage SaaS company or in building a sales or account management function.
• Insurance or life insurance industry experience.
• Experience supporting customers in the US market.
• Bachelor’s degree or higher.

Culture & Benefits

• International team with 40+ nationalities across eight global offices.
• Health, dental, and vision coverage.
• Retirement savings plan and 25 days of paid time off per year.
• Commuter benefit, gym membership through ClassPass, and IT equipment allowance.
• Professional development, training, team lunches, sports, and other company gatherings.