7 дней назад
Junior Consultant
36 400 - 43 000GBP
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Consultant (Customer Success/FMCG): Managing strategically important grocery clients, improving customer ROI and satisfaction, and identifying growth opportunities through NielsenIQ’s measurement, consumer panel, and analytics solutions with an accent on consultative relationship management, joint business planning, and AI tool adoption. Focus on designing client solutions, coordinating cross-functional insights, and driving NPS, business reviews, and measurable service outcomes.
Location: John Smith Drive, Oxford, United Kingdom; hybrid working
Salary: £36,400–£43,000 gross per year
Company
is a consumer intelligence company providing retail measurement, consumer panel services, advanced analytics, and tools for understanding consumer buying behavior across more than 100 markets.
What you will do
- Manage relationships with less complex but strategically important grocery clients within Customer Success.
- Lead Joint Business Plan, Quantified Business Opportunity, and Client Review processes.
- Identify customer objectives, track success metrics, improve ROI, and increase NPS and client satisfaction.
- Coordinate with analytics associates and coach industry insight analysts on delivering Full View outcomes.
- Drive internal and external adoption of the AI Arthur Analyst and other tools.
- Identify sales opportunities and hand them over to Account Development associates.
Requirements
- Extensive experience analyzing data in an FMCG environment.
- Strong planning, client servicing, communication, presentation, and interpersonal skills.
- Experience working with clients to solve business issues and design appropriate solutions.
- Consultative working style and a proven ability to deliver success through others.
- Ability to build strong internal and client networks and relationships.
Culture & Benefits
- Flexible working environment with a hybrid setup.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee Assistance Program.
- Recruitment AI tools are governed by fairness, transparency, human oversight, and inclusion principles; final hiring decisions are made by humans.
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