2 дня назад
Principal Customer Success Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Principal Customer Success Manager (AI/SaaS): Owning strategic, high-value customer and partner accounts in a complex SaaS environment with an accent on executive relationships, commercial outcomes, and customer advocacy. Focus on leading renewal and expansion conversations, translating programme and technical delivery into customer value, and managing high-stakes stakeholder engagement across boardrooms and in-person customer meetings.
Location: United Kingdom; regular face-to-face customer engagement and travel required.
Company
provides AI, cloud, and digital software for customer experience, financial crime prevention, and public safety to global enterprises.
What you will do
- Own strategic, high-value, and high-complexity customer and partner accounts.
- Build trusted relationships with VP and C-suite stakeholders and lead executive briefings and business reviews.
- Translate programme, governance, and technical delivery into customer value, adoption, usage, and ROI.
- Lead renewal, growth, and expansion conversations while balancing customer advocacy and commercial objectives.
- Identify account risks and opportunities, coordinating Sales, Delivery, Product, and specialist teams.
- Travel and engage with customers through phone, email, chat, video, and in-person meetings.
Requirements
- Significant experience in customer success, account management, or a senior customer-facing role.
- Experience managing high-pressure, high-visibility relationships with multiple senior stakeholders.
- Strong commercial judgment, customer advocacy, communication skills, and independent decision-making.
- Comfort with technology and the ability to learn new tools and capabilities quickly.
- Experience operating with enterprise or strategic accounts and influencing cross-functional teams.
hirify.global-to-have"> to have
- Experience in contact centre, CCaaS, SaaS, telecommunications, or customer experience environments.
- Interest in AI, automation, and emerging technology.
- Experience influencing programme delivery, governance, or technical teams without formal ownership.
- Executive-level experience with enterprise or strategic accounts.
Culture & Benefits
- Opportunity to work at a global market leader in AI, cloud, and digital software.
- Career opportunities across roles, disciplines, and locations.
- Work with products used by more than 25,000 global businesses, including 85 of the Fortune 100.
- Collaborative environment focused on innovation, high standards, and customer impact.
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