Customer Success Engineer (AI)

Location: London, United Kingdom; hybrid, with 2–3 days per week in the office

Salary: £50,000–£70,000 per year, plus equity

Company

hirify.global builds AI software that turns complex documents and business data for real-asset investment and management into structured intelligence.

What you will do

• Build onboarding sequences, adoption programs, prompts, and follow-ups based on customer behavior.
• Improve first-line support by identifying recurring issues, maintaining guidance, and building tested AI-assisted answers and routing.
• Run customer onboarding sessions, webinars, and office hours, and create videos, examples, and self-service guides.
• Explain product releases, reach relevant customers, and measure feature adoption.
• Troubleshoot configuration and integration issues and provide engineers with clear reproductions.
• Track time to first value, repeat use, and manual work removed to guide improvements.

Requirements

• One to three years of experience in a technical customer role, implementation, support, or operations, or equivalent experience through projects, internships, or personal business.
• Something useful built independently, such as an automation, small tool, or integration.
• Practical AI experience with a habit of testing answers and checking generated output.
• Clear writing, patient teaching, and confidence working directly with customers.
• Comfort connecting tools and data through APIs, webhooks, scripting, or automation platforms.
• Reliable follow-through and sufficient data confidence to evaluate impact.

Nice to have

• Experience with Microsoft 365, SharePoint, product analytics, SQL, or lifecycle communications.
• Experience running training or supporting a specialist professional product.
• Real estate or investment-management knowledge.

Culture & Benefits

• Practical individual contributor role with direct collaboration across Customer Success, Account Management, Product, Engineering, and the CTO.
• Meaningful ownership from the start and access to experienced technical and customer colleagues.
• Enhanced pension contributions and private healthcare through BUPA.
• Generous paid time off and a two-week company shutdown in December.
• Enhanced parental leave: 14 weeks for the primary caregiver and six weeks for the secondary caregiver.