Senior Customer Success Manager

Location: London, England, United Kingdom

Company

hirify.global provides a software platform and connected ecosystem for managing equity, private capital, funds, valuations, and related legal and administrative services.

What you will do

• Own the success and health of an EMEA book of approximately 600 SMB, Mid-Market, and Enterprise accounts.
• Develop engagement strategies that increase adoption and mitigate churn across the customer journey.
• Build consultative relationships, act as a trusted advisor, share best practices, and represent customer needs internally.
• Use AI tools to personalize customer engagement, accelerate executive business review and renewal preparation, and surface account insights.
• Drive product adoption and proactively engage customers regarding hirify.global’s services, values, and upcoming renewals.
• Collaborate with Customer Success, Sales, Delivery, RevOps, and R&D teams across the hirify.global Europe business unit.

Requirements

• 4+ years of experience in Customer Success or Account Management, preferably in a SaaS environment.
• Proficiency with Salesforce and the ability to quickly learn new systems and tools.
• Experience with customer success platforms such as Catalyst, Gainsight, Totango, Vitally, ClientSuccess, or ChurnZero.
• Comfort using AI tools, particularly Claude, for research, information synthesis, and workflow improvement.
• Strong communication, listening, facilitation, negotiation, data analysis, organization, time management, and prioritization skills.
• Ability to navigate difficult conversations, work autonomously, and maintain strong customer relationships.

Culture & Benefits

• Work in a collaborative, fast-paced startup environment.
• Join a small Customer Success team within the hirify.global Europe business unit.
• Contribute to a culture focused on customer experience, transparency, helpfulness, fairness, and leadership.
• Work cross-functionally with teams across the business.