Customer Succsess Manager (Spanish speaker)

Location: Remote from Brazil

Company

BIDZAAR and ZINIT are building an AI-native B2B SaaS platform for supplier sourcing, RFPs, eAuctions, and procurement savings.

What you will do

• Own customer success end-to-end and advise customers on complex sourcing challenges.
• Structure and manage RFPs and eAuctions, including requirements, documentation, submissions, and deadlines.
• Build trusted relationships with customer stakeholders and provide clear updates on activity, metrics, risks, and opportunities.
• Analyze markets, RFx opportunities, competitor patterns, and sourcing-event outcomes.
• Improve turnaround times, RFP quality, and customer success playbooks.
• Work closely with leadership and contribute to the scaling of international operations.

Requirements

• 3–6 years of professional experience.
• Fluent Spanish and English.
• Experience in B2B services, customer relations, or working with major clients.
• Strong written and verbal communication, presentation, analytical, and market research skills.
• Ability to manage documents, requirements, deadlines, follow-ups, multiple priorities, and ambiguous challenges.
• Comfort using AI tools to work more efficiently.

Nice to have

• Experience in procurement or sourcing.
• Experience with e-sourcing platforms, B2B SaaS, and RFPs.

Culture & Benefits

• Work with an international team across expanding markets.
• Close collaboration with leadership and significant ownership.
• Professional growth in SaaS and procurement technology.
• Opportunity to shape a rapidly scaling business through speed, clarity, ownership, and results.

Hiring process

• Submit a CV and 3–5 sentences describing the hardest customer or supplier situation handled and the actions taken.