Customer Success Manager (Procurement)

Location: Hybrid in Atlanta, Georgia, with three days per week in the Atlanta office on Tuesday, Wednesday, and Thursday.

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management to public-sector and government organizations across North America.

What you will do

• Develop expertise in the Procurement SaaS product and its public-sector use cases.
• Lead regular meetings with executives, project managers, business analysts, end users, and other stakeholders.
• Build customer relationships and design success plans that support desired outcomes and product value.
• Monitor customer progress, health indicators, usage patterns, risks, and retention concerns.
• Identify opportunities for upselling, cross-selling, and expanding product adoption.
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams; support surveys, webinars, and customer events.

Requirements

• Bachelor's degree in business, communications, computer science, or a related field.
• At least 3 years of experience in customer success, implementation, customer support, or a related field.
• Track record of developing and implementing customer experience strategies.
• Project management experience and the ability to manage multiple projects simultaneously.
• Proficiency with Salesforce, Microsoft Office, and other relevant software applications.
• Availability to work from the Atlanta office three days per week.

Culture & Benefits

• Hybrid work model with standard office hours on in-office days.
• AI-focused work environment encouraging responsible use of AI tools.
• Twice-yearly extra days added to a long weekend.
• Up to eight hours of paid philanthropy time per year.
• Development support through budget, mentorship, AI learning, government technology expertise, and advancement opportunities.
• Employee engagement and community-building activities.