Senior Manager of Success Architects (DevOps)

Location: Remote, Singapore; the role manages a team in Asia Pacific and requires occasional travel for customer meetings and team events.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Lead Customer Success Architects and Customer Success Managers focused on adoption, account health, satisfaction, advocacy, and measurable outcomes.
• Coach team members through feedback, development planning, career growth, delegation, and execution support.
• Partner with Customer Experience and Sales leaders to define goals, priorities, staffing, hiring, and customer coverage.
• Build senior-level customer relationships and support trusted-advisor partnerships across onboarding, adoption, business reviews, and renewals.
• Collaborate with Sales, Product Management, Engineering, Professional Services, and Renewals to deliver a consistent customer experience.
• Coordinate escalation responses and improve team processes, tools, and initiatives tied to objectives and key results.

Requirements

• Experience leading customer-facing delivery teams in software, technology, consulting, sales, or customer success, preferably in DevOps or a related domain.
• Experience guiding teams that drive software adoption and manage customer relationships through onboarding, adoption, business reviews, and renewals.
• Knowledge of software development lifecycle practices, agile methods, or DevOps ways of working.
• Familiarity with Kubernetes, Docker, SAST, DAST, AWS, GCP, or Azure.
• Ability to lead distributed teams across regions and cultures while working with senior executives and external stakeholders.
• Strong communication, coaching, feedback, delegation, planning, process improvement, and empathetic leadership skills.

Nice to have

• Transferable experience connecting technical concepts to business value and collaborating across functions.

Culture & Benefits

• Remote work with asynchronous collaboration across regions.
• Benefits supporting health, finances, and well-being.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and development funding and team member resource groups.