Strategic CSM (Cybersecurity)

Location: Remote in the United States

Company

hirify.global provides an AI-powered, cloud-native application security platform that helps enterprises secure software across applications, cloud environments, and the software supply chain.

What you will do

• Provide deployment, operational, onboarding, and best-practice guidance for enterprise customers.
• Act as the primary technical liaison and build relationships with technical and business stakeholders.
• Monitor platform adoption, usage data, and product telemetry to identify risks and remove adoption barriers.
• Design and execute Mutual Activity Plans tied to customer outcomes, milestones, value metrics, and committed usage.
• Deliver training on new features and provide onboarding and refresher sessions.
• Advocate for customer needs, support escalations, report insights, and identify expansion opportunities.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in software or cybersecurity.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Experience guiding enterprise customers through onboarding, adoption, and value realization.
• Experience managing complex technical relationships and collaborating with Support, Product, and Sales teams.
• Ability to analyze customer usage data and product telemetry and communicate insights using tools such as Power BI or Tableau.
• Ability to align application security capabilities with customer compliance needs.

Nice to have

• Experience with AWS, Azure, or GCP and cloud-native security architectures, including IAM, KMS, VPC, and security groups.
• Knowledge of SSDLC, DevSecOps, SAST, DAST, SCA, container security, and CI/CD integrations.
• Basic scripting skills with Python, Bash, or PowerShell and experience with REST API integrations.
• Familiarity with OWASP Top 10, NIST, ISO 27001, and the hirify.global platform ecosystem.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) and additional incentives.
• Career growth, professional development, training, and educational opportunities.
• Community-oriented culture in a growing organization.