Manager, Customer Success (AI GRC)

Location: Hybrid, based out of the Chicago HQ or Bellevue office, with recurring in-office days as needed; up to 50% travel required.

Salary: $115,000–$140,000 per year plus variable compensation, equity, and benefits.

Company

hirify.global provides Risk Cloud, an AI-powered governance, risk, and compliance platform for enterprise organizations.

What you will do

• Lead, mentor, and develop Customer Success Managers across the United States and the United Kingdom.
• Own team-level renewal, retention, expansion, forecasting, and at-risk account outcomes.
• Support complex enterprise escalations and coach CSMs through executive commercial conversations.
• Develop and scale customer retention strategies, operational standards, and internal playbooks.
• Partner with Sales, Implementation Services, and Product on customer handoffs, Executive Business Reviews, and product feedback.
• Coach customers on Risk Cloud AI capabilities and automated workflows while encouraging generative AI adoption internally.

Requirements

• 5+ years of experience in customer success, account management, or enterprise client-facing roles within B2B SaaS.
• 2+ years of formal people management or dedicated team leadership experience with accountability for retention, forecasting, and coaching.
• Experience with highly configurable low-code/no-code SaaS serving risk, compliance, or security practitioners.
• Strong coaching, communication, presentation, and cross-functional collaboration skills.
• Experience working with large enterprise companies and managing multi-stakeholder risks.
• Availability to work from the Chicago or Bellevue office in a hybrid arrangement is required.

Nice to have

• Experience with customer success platforms such as Planhat or Salesforce, plus Google Workspace and Slack.
• Knowledge of GRC, risk management, or compliance.
• Curiosity about generative AI for documentation, asset creation, and team workflows.

Culture & Benefits

• Competitive variable compensation, equity options, and flexible health and wellness benefits.
• Generous PTO, company holidays, health days, and Summer Fridays.
• LinkedIn Learning, People Leader training, and an internal mentorship program.
• Inclusive culture supported by employee resource groups and paid volunteer hours.
• Core values include accountability, curiosity, customer empowerment, and continuous improvement.