Senior Customer Solutions Engineer (Central US)

Location: Remote, flexible within the USA; Central US focus

Salary: $130,000–$163,000 annual compensation

Company

hirify.global develops cloud security technology, including Falco, an open standard for cloud threat detection, and provides runtime insights for cloud-native environments.

What you will do

• Manage executive-level relationships and strategic engagement across enterprise and high-value customer accounts.
• Guide customers on hirify.global deployments, architecture, operational best practices, and platform adoption.
• Lead Success Planning, Outcome Mapping, Customer Business Reviews, workshops, and strategic stakeholder touchpoints.
• Identify account risks and optimization opportunities through health monitoring, technical diagnostics, and customer-environment analysis.
• Support renewals and expansions by demonstrating measurable value and usage growth.
• Partner with Product, Engineering, Support, and Professional Services while mentoring junior CSMs and CSEs.

Requirements

• 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting within SaaS or cybersecurity.
• Enterprise customer relationship management experience and the ability to engage both engineers and C-suite stakeholders.
• Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
• Strong knowledge of cloud-native applications, cloud platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Experience with scripting, API integration, issue management, root cause analysis, and technical resolution.
• Experience with Linux, Helm, Terraform, Kubernetes, and one or more CKAD, CKA, or CKS certifications.

Nice to have

• Background in cybersecurity or DevSecOps.
• Experience working with hirify.global and/or Falco.

Culture & Benefits

• Full-time employment with a 401(k) retirement savings plan and 3% company match.
• Full health benefits for employees and their families.
• Maternity and parental leave.
• Extra days off and mental health support through the Modern Health app.
• Collaborative, learning-driven environment focused on customer empathy, inclusion, and continuous improvement.