7 дней назад
Senior Customer Success Manager - EMEA (DevOps)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager - EMEA (DevOps): Guiding EMEA customers through LaunchDarkly implementation, adoption, renewals, and expansion with an accent on technical product guidance, risk mitigation, and commercially focused customer success. Focus on building success plans, solving complex customer problems, managing renewal forecasts, and developing executive-level customer relationships.
Location: Remote - EMEA
Company
provides a software delivery platform that helps engineering teams release features safely, target experiences to customer segments, run experiments, and improve release velocity and stability.
What you will do
- Guide new customers from sales handoff through onboarding, activation, and ongoing product adoption.
- Build success plans, manage onboarding projects, and coordinate enablement across customer and internal teams.
- Identify adoption risks and churn signals, then own mitigation strategies with the account team.
- Provide technical guidance on implementation and DevOps best practices.
- Build customer champions and executive relationships using success metrics and value-driven insights.
- Own renewal forecasting, execute renewal agreements, and identify expansion opportunities.
Requirements
- 5+ years of experience in customer-facing account management, customer success, partner success, onboarding, or implementation roles.
- Experience owning renewals and retention quotas in a commercially oriented customer success organization.
- Strong discovery, qualification, negotiation, project management, and sales skills.
- Experience with technical products and with developers or other technical customer personas; DevOps experience is preferred.
- Ability to manage proactive and reactive customer success motions and advocate for both customers and the business.
- Outstanding written and spoken communication, organization, autonomy, adaptability, and problem-solving skills.
Nice to have
- Training in Command of the Message, MEDDIC, or another sales methodology.
- Experience in the DevOps space.
Culture & Benefits
- Remote work across EMEA.
- Fast-paced, entrepreneurial, and growth-oriented environment.
- Culture built around humility, openness, collaboration, respect, and kindness.
- Continuous learning, personal development, and regular feedback.
- Equal opportunity workplace committed to diversity and inclusion.
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