Customer Success (AI)

Location: Singapore. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time. The role supports customers across ASEAN and requires collaboration across time zones with US-based headquarters.

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with customer decision-makers and advise them on business objectives, AI adoption, and expansion opportunities.
• Become an expert in Claude Enterprise, Claude Code, and the API, guiding customers on technical best practices and appropriate solutions.
• Plan and optimize consumption-based and seat-based usage, identify underutilization, and maximize value from customer commitments.
• Drive change management and organizational enablement through Train the Trainer programs, Centers of Excellence, and adoption strategies.
• Own customer success plans, Quarterly Business Reviews, lifecycle management, value measurement, ROI documentation, and business cases.
• Build the early Singapore and ASEAN customer success presence, developing regional processes, playbooks, relationships, and feedback for product and go-to-market teams.

Requirements

• 8+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions Consulting, or Success Engineering.
• Fluency in Mandarin is required.
• Experience with consumption-based and seat-based business models, expansion levers, and success metrics.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Strong strategic thinking, project management, cross-functional collaboration, and ability to operate in ambiguous environments.
• Bachelor’s degree or equivalent education, training, or professional experience in a relevant field.

Nice to have

• Experience working in and building a growing region.
• Passion for AI and responsible development of advanced AI systems.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable systems.
• Flexible working hours and office-based collaboration.
• Competitive compensation and benefits.
• Generous vacation and parental leave.
• Optional equity donation matching and access to immigration legal support.
• Visa sponsorship is available, subject to role and candidate eligibility.