Customer Success Manager - Contract (Procurement)

Location: Hybrid in Atlanta, Georgia, with three days per week in the Atlanta office on Tuesday, Wednesday, and Thursday. The broader company operates from Atlanta and Oakville offices.

Company

hirify.global provides cloud-based software for procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Develop a deep understanding of the procurement SaaS product and its public sector use cases.
• Lead regular meetings with executives, project managers, business analysts, end users, and other stakeholders.
• Build customer relationships and design success plans that support desired outcomes and product value.
• Conduct customer check-ins, monitor health indicators, address risks, and facilitate churn mitigation calls.
• Analyze customer data and usage patterns to identify upsell, cross-sell, and product expansion opportunities.
• Coordinate with sales, marketing, product development, and senior Customer Success Managers, including support for surveys, webinars, and events.

Requirements

• Bachelor’s degree in business, communications, computer science, or a related field.
• At least three years of experience in customer success, implementation, customer support, or a related field.
• Experience developing and implementing customer experience strategies.
• Project management experience with the ability to manage multiple projects simultaneously.
• Proficiency with Salesforce, Microsoft Office, and relevant software applications.
• Ability to work from the Atlanta office three days per week.

Culture & Benefits

• Hybrid work structure with standard hours on office days.
• AI tools are encouraged to support creativity, efficiency, and decision-making.
• Additional Eunafier Days twice a year.
• Up to eight hours of paid philanthropy time annually.
• Development support through budget, mentorship, AI learning, and opportunities to grow in government technology.
• Community and employee engagement initiatives focused on connection and public sector impact.

Hiring process

• Accessible interview accommodations are available upon request.