Account Director (Airline Partnerships)

Location: Hoofddorp, Netherlands; hybrid setup with work from home up to 2 days per week and the possibility to work from abroad for up to 2 weeks.

Company

hirify.global provides a platform used by airlines, assistance companies, and travel partners to manage ground transport and hotel bookings in more than 110 countries.

What you will do

• Own a portfolio of key airline accounts and deliver retention and net revenue growth.
• Build account plans, identify expansion opportunities, and manage risks across each client relationship.
• Close expansions involving new stations, routes, crew transport, hotel booking, deadhead travel, renewals, and renegotiations.
• Build relationships from ground operations and crew planning through procurement and senior leadership.
• Lead QBRs covering service performance, roadmap, and commercial development.
• Monitor account health, manage escalations, support onboarding, and turn recurring client themes into product and service improvements.

Requirements

• 7+ years of experience in key account management, client service, or airline and aviation commercial roles.
• Proven success retaining and expanding enterprise or key accounts with measurable results.
• Experience negotiating contracts and renewals with procurement and senior stakeholders.
• Confidence in client-facing situations, calm escalation management, and a proactive improvement mindset.
• Comfort using account performance data and service KPIs to guide decisions.
• Strong written and spoken English required; additional languages are a bonus.

Nice to have

• Background in aviation, assistance, or travel technology.
• Experience taking ownership of broader account management strategy.

Culture & Benefits

• Permanent full-time employment with a hybrid working arrangement.
• 2.5% pension contribution, 25 vacation days per year, and 8% holiday allowance.
• NS Business Card or covered travel expenses, with parking available at the office.
• Bike lease option, employee hotel discounts, and twice-yearly transfers to experience the service.
• Office refreshments, meal discounts, Friday team gatherings, and ping-pong tournaments.