Outcomes Architects Manager (AI)

Location: Hybrid in San Francisco, California, or New York, New York

Salary: $225,000–$275,000 per year base salary for roles based in New York City

Company

Notion is a collaborative AI workspace that brings knowledge, projects, meetings, and AI tools together for individuals, teams, and enterprises.

What you will do

• Lead the Enterprise Outcomes Architect segment strategy and execution across adoption, retention, customer value, satisfaction, and expansion revenue.
• Recruit, train, mentor, and develop a high-performing Outcomes Architect team.
• Build and refine KPI and OKR systems to identify customer risks, trends, and growth opportunities.
• Partner with solutions consulting and forward-deployed engineering teams to improve onboarding and the customer journey.
• Drive AI workflow adoption by building and implementing new workflows alongside customers.
• Lead high-stakes customer engagements, including business reviews, and channel customer feedback into product development.

Requirements

• 5+ years of people management experience in customer success, sales, solutions engineering, or account management.
• Experience working with large strategic customers, including Fortune 500 organizations.
• Experience working with technical stakeholders and driving AI adoption.
• Ability to communicate complex information clearly to executives, resolve trade-offs, and collaborate across levels and audiences.
• Strong leadership, ownership, empowerment, collaboration, and team-inspiration skills.
• Comfort with the ambiguity, pace, and building-stage environment of an early-stage startup.

Nice to have

• Experience using Notion and Gainsight.
• Experience building customer success playbooks or processes.
• Experience hiring and training talent at scale.
• Growth mindset and experience building a nascent team.

Culture & Benefits

• Competitive cash compensation, equity, and benefits.
• Culture focused on craft, durable work, curiosity, tinkering, and using AI as a collaborator.
• Equal opportunity workplace with reasonable accommodations available during the application process.