Partner Success Lead (AI)

Location: London, UK. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual salary: £215,000–£250,000 GBP.

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Own a book of approximately 10–30 concurrent partner-led customer engagements from partner matching through completed outcomes.
• Run weekly delivery reviews, diagnose stalled or at-risk engagements, and drive blockers to resolution across partners, customers, sales, customer success, and product teams.
• Track delivery quality, completion times, Claude consumption, weekly active use, adoption trends, and partner health.
• Build senior relationships with consulting and systems integration partners and develop their Claude practices, certified practitioner capacity, repeatable offerings, and customer references.
• Create reusable delivery methodologies, review packs, unblocking plays, practice-building guides, health rubrics, and operating playbooks.
• Lead quarterly practice reviews, executive briefings, enablement sessions, funding recommendations, and escalations for partner leadership and internal stakeholders.

Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts through completed outcomes.
• Experience in partner success, customer success, delivery management, technical account management, or a comparable delivery-facing role.
• Track record of improving measurable customer outcomes such as on-time delivery, adoption, retention, consumption, or expansion.
• Strong judgment in delivery quality, escalation management, risk diagnosis, and cross-functional unblocking.
• Ability to present effectively to partner executives, delivery practitioners, customers, and internal leadership.
• Technical fluency sufficient to review partner architecture and Claude engagements, plus active daily use of Claude or another large language model.

Nice to have

• 5–8 years of experience with consulting and systems integration partners or delivery-facing customer success in software, cloud, or partner-led businesses.
• Experience working with global or regional systems integrators and running at-risk account reviews.
• Experience building operating playbooks, leading surge teams, or working on a new team while defining its operating model.
• Industry experience in financial services, healthcare, public sector, retail, or manufacturing.
• Experience managing co-investment or market development funding against defined outcomes.

Culture & Benefits

• Collaborative environment focused on building safe, trustworthy, and beneficial AI systems.
• Flexible working hours and a collaborative office environment.
• Generous vacation and parental leave.
• Competitive compensation, benefits, and optional equity donation matching.
• Visa sponsorship is available where feasible, with immigration lawyer support.

Hiring process

• Applicants may be asked to demonstrate a recent deliverable created using Claude or another large language model.
• The process evaluates communication, delivery judgment, partner management, and practical AI usage.