Senior Manager, Conversion and Lifecycle (Digital Healthcare)

Location: AU - HQ - NSW, Australia

Company

hirify.global builds digital healthcare clinics and personalised health and wellness programs, including Juniper, which combines GLP-1 medication, personalised nutrition, movement support, and clinician-led care.

What you will do

• Own the conversion, retention, reactivation, cross-sell, and LTV strategy.
• Define the roadmap for quiz flows, onboarding, lifecycle journeys, and retention touchpoints.
• Build, manage, and develop a high-performing team across CRO, CRM, product strategy, and design.
• Analyse behavioural data, speak with patients, identify friction, and translate insights into initiatives.
• Partner with Engineering and Growth to deliver intuitive, trustworthy, high-converting digital journeys.
• Establish experimentation frameworks, prioritisation logic, and reporting standards while remaining accountable for performance outcomes.

Requirements

• 8+ years of experience across CRO, CRM, retention, or strategy in high-growth environments.
• Experience owning conversion and retention metrics at scale.
• Strong analytical ability and comfort managing core commercial metrics.
• Experience building and leading high-performing cross-functional teams.
• Experience launching and developing customer-focused features.
• Clear, structured communication with senior stakeholders and high standards for execution.

Culture & Benefits

• Work on digital healthcare products supporting patients across Australia, the UK, Germany, Japan, and Canada.
• Access mentorship, learning budgets, conferences, certifications, peer shadowing, and global knowledge sharing.
• Receive parental and miscarriage leave, health and personal days, professional development support, and access to an Employee Assistance Program.
• Participate in wellness talks, exercise classes, social clubs, and team events.
• Collaborate with international teams and contribute to evidence-based healthcare at scale.