Group Director of Engagement Strategy (Healthcare)

Location: Kansas City, Missouri, United States; hybrid, with teams in the office an average of four days per week

Salary: $100,000–$230,000 USD annually

Company

Global creative and healthcare marketing organization combining brand experience, customer experience, commerce, medical expertise, and strategic services for healthcare clients.

What you will do

• Lead engagement and omnichannel strategy across the full customer journey, connecting business goals with channel-specific strategies.
• Oversee strategic development for major and multiple healthcare clients, including brand, communications, customer experience, and marketing approaches.
• Build trusted senior client relationships and partner with Client Engagement, Medical, Creative, and other strategy disciplines.
• Guide, mentor, and develop Associate Directors, Directors, and junior strategists.
• Lead workshops, proposals, measurement strategies, analytics approaches, CX planning, content generation, and presentation strategies.
• Support new business pitches, identify client opportunities, and encourage innovative tools, ideas, and approaches.

Requirements

• 7–13 years of experience in market research, strategic planning, and customer experience, with a focus on healthcare.
• Deep understanding of omnichannel strategy and engagement across social, CRM, websites, paid media, apps, and representative-delivered channels.
• Experience managing and mentoring teams and fostering talent development.
• Strong understanding of healthcare marketing, including HCP and DTC dynamics.
• Strong analytical, problem-solving, communication, presentation, and proposal development skills.
• Ability to build senior client relationships, collaborate across functions, manage multiple projects, and meet deadlines.

Culture & Benefits

• Human-first, inclusive culture focused on collaboration, active listening, and creative bravery.
• Full-time benefits including medical, dental, and vision coverage.
• 401(k) match of 100% dollar-for-dollar, up to 5% of salary contribution.
• Paid time off offerings supporting wellness and work-life balance.
• Training, real-time feedback, and growth opportunities through the organization and its parent network.