Associate Customer Success Manager (Cybersecurity)

Location: Remote (US)

Company

hirify.global is a global cybersecurity company providing an open, native platform to protect organizations against advanced threats using AI, automation, and analytics.

What you will do

• Build trusted partnerships with key stakeholders and executive sponsors to align security solutions with business strategies.
• Manage Quarterly Business Reviews (QBRs) and serve as the voice of the customer to R&D and Engineering teams.
• Monitor account health, mitigate churn risks, and identify opportunities for account expansion.
• Develop customer-specific success plans to oversee onboarding, adoption, and satisfaction across the portfolio.
• Partner with Sales to ensure seamless account transitions from pre-sales to customer success.
• Handle technical escalations and deployment blockers, coordinating resolution with cross-functional teams.

Requirements

• 3+ years of customer engagement and account management experience in Cybersecurity, SaaS, or enterprise software.
• Ability to travel more than 25% of the time.
• Solid understanding of cybersecurity fundamentals such as network security, endpoint protection, or cloud security.
• Ability to communicate complex technical concepts to both security analysts and C-level executives (CISO/IT Director).
• Demonstrated ability to use AI tools (e.g., ChatGPT, Claude) to enhance productivity and analyze data.
• University degree or equivalent professional experience.

Nice to have

• Industry certifications such as CISSP, CompTIA Security+, GSEC, or CISM.
• Professional certifications in Customer Success.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plans and paid time off.
• Paid parental leave.
• Flexible work hours and family-friendly benefits.
• Support for community involvement and inclusive workplace culture.