Customer Service Representative (Bilingual French/English)

Location: Hybrid in North York/Toronto, Canada; in-office Tuesdays and Wednesdays, remote three days per week. Candidates must live within commuting distance of the Toronto office.

Salary: CAD 41,600–57,200 per year

Company

The employer operates a customer service function supporting customer contacts, sales orders, account updates, and product information.

What you will do

• Handle incoming customer contacts through available communication channels.
• Answer questions about products, terms of sale, and promotions while identifying customer needs.
• Provide accurate information, maintain customer records, and follow service procedures.
• Process sales and contract orders, account updates, payments, and refunds.
• Maintain product and system knowledge and collaborate with management to ensure quality service delivery.
• Assist with special projects and other assigned duties.

Requirements

• College or university degree, or equivalent proven work experience.
• 1–3 years of customer service, sales, or telemarketing experience, or equivalent formalized education.
• Professional proficiency in French and English, both verbal and written.
• Excellent verbal and written communication, organizational skills, and proficiency with Microsoft Office Suite and Outlook.
• Experience with Salesforce; SAP knowledge is preferred.
• Ability to commute to the Toronto office for two days per week.

Culture & Benefits

• Hybrid work schedule with three remote working days per week.
• Work in a normal office environment.
• No travel is required.
• Role emphasizes accountability, resilience, flexibility, and collaboration.

Hiring process

• Interviews are conducted without AI tools or external prompts.
• Applicants may be required to attend interviews onsite at an office.