Customer Product Specialist (SaaS)

Location: Varna, Bulgaria

Company

hirify.global develops SaaS technology and AI-powered solutions for global payroll automation.

What you will do

• Manage customer support tickets from investigation through resolution and follow-up.
• Provide customer-facing support for payroll operations, data management, integrations, inputs, GTNs, hirify.globals, and tax documents.
• Lead vendor change implementations, coordinating scope, plans, stakeholders, timelines, risks, and transitions.
• Participate in customer meetings and deliver training to new and existing users.
• Support data analysis, functionality testing, and the creation of customer and internal outputs.
• Maintain product documentation and propose process improvements and optimizations.

Requirements

• At least 2 years of experience in a similar customer support role.
• Based in Varna, Bulgaria.
• Excellent written and spoken English.
• Clear communication and the ability to build positive relationships with customers, management, and internal teams.
• Strong organizational, project management, time management, analytical, problem-solving, and decision-making skills.
• Ability to multitask while maintaining quality and attention to detail.

Culture & Benefits

• Work with a rapidly growing company serving international clients and global partners.
• Collaborate with an international team across Ireland, Spain, and Bulgaria.
• Competitive salary and annual leave, including an additional birthday day.
• Hybrid or remote work may be available depending on the position.
• Professional development, career advancement opportunities, team-building events, awards, and additional benefits.