Phone Support Agent, French Market

Location: Paris, France; hybrid working model with onsite collaboration and remote work

Company

hirify.global operates a digital investment platform offering cryptocurrencies, crypto indices, stocks, precious metals, and commodities to customers across Europe.

What you will do

• Provide professional customer support primarily by phone, with occasional ticketing-system and live-chat interactions.
• Handle customer requests in a timely manner and build trust, loyalty, and satisfaction.
• Coordinate with the manager and contribute to team targets and performance metrics.
• Analyse user feedback and share actionable product and feature insights with internal teams.
• Improve customer-care processes and collaborate with other departments to increase satisfaction and NPS.

Requirements

• Experience in Customer Care or Sales supporting clients by phone or video call.
• French at C2 level or equivalent and English at B2 level or higher.
• Flexibility to work shifts, including evenings and weekends when required.
• Strong verbal and written communication, adaptability, and a performance-focused approach.

Nice to have

• Passion for crypto, investing, global financial markets, or fintech.
• Experience with customer-care systems such as Zendesk.
• Additional language skills.

Culture & Benefits

• Hybrid work with an additional 25 days per year available from a city or country of choice.
• Competitive total compensation with participation in a stock option plan.
• Mental-health coaching, counselling, and support resources.
• Additional paid time off in 2027 after six months of employment.
• Unlimited access to Udemy courses, partner discounts, parent leave, company events, and location-specific benefits.