Onboarding & Customer Support Intern (Fintech)

Location: Barcelona, Spain; hybrid work options

Company

hirify.global is a Barcelona-based fintech startup providing a SaaS platform that helps banks, family offices, and wealth managers consolidate and manage clients’ financial asset information.

What you will do

• Gather client requirements for new features and integrations and translate them into clear specifications.
• Manage development timelines and keep stakeholders aligned on delivery progress.
• Serve as the first point of contact for client issues, resolving or escalating them as needed.
• Coordinate with internal teams and external providers to keep implementations on track.

Requirements

• Some exposure to financial markets or wealth management.
• Strong client-facing communication skills and comfort working with external stakeholders.
• Structured, organized approach to managing multiple requests and deadlines.
• Independent problem-solving mindset.
• Professional proficiency in English and Spanish is required.

Nice to have

• SQL or database skills.

Culture & Benefits

• Full-time internship agreement with the intention to convert to an indefinite contract based on performance.
• Competitive stipend.
• Flexible working hours and hybrid work options.
• Paid day off on your birthday.
• Fresh fruit, coffee, tea, optional Friday happy hours, and team-building events.
• Digital canteen subsidised at 50%.

Hiring process

• CV and cover letter submission.
• Conversation with the People Business Partner, followed by meetings with the CISO and other team members.
• Technical discussion and any additional meetings before an offer; the process is expected to take one to four weeks.