Customer Care Specialist (Italian Market)

Location: Barcelona, Spain; on-site

Company

hirify.global provides a platform that helps independent hoteliers and property owners manage their day-to-day business operations.

What you will do

• Provide customer support through chat, phone, and email.
• Guide hoteliers through the platform and help them become self-sufficient.
• Diagnose and resolve technical issues, escalating complex cases to Product and Engineering.
• Build customer relationships that support satisfaction, loyalty, and long-term retention.
• Monitor feedback, identify recurring issues, and suggest improvements to support processes.
• Collaborate with Product, Engineering, and Customer Success while staying current on product updates.

Requirements

• Native Italian and fluent Spanish, with strong written and verbal English.
• At least one year of experience in a customer-facing support role involving chat, phone, or email.
• Strong customer orientation, empathy, and the ability to adapt communication to different profiles.
• Structured problem-solving skills and the ability to remain calm under pressure.
• Organisation, proactivity, autonomy, and the ability to manage multiple open cases.

Culture & Benefits

• Full-time, on-site work in Barcelona.
• Competitive salary with performance-based incentives.
• Stock options with a progressive vesting schedule.
• Comprehensive health insurance and flexible benefits for meals, childcare, transportation, and training.
• On-demand salary access, a purchased book of choice, and access to a shared team library.
• International team representing more than 35 nationalities.