Senior Technical Program Manager (HPC)

Location: Mountain View, United States

Salary: USD $142,800–$274,800 per year; a separate range of USD $188,000–$304,200 applies to the San Francisco Bay Area and New York City metropolitan area.

Company

Microsoft AI builds frontier models and products supported by large-scale AI infrastructure.

What you will do

• Own programs for HPC production health, operational readiness, cluster availability, reliability, and service performance.
• Establish operating mechanisms covering cluster health, SLA/SLO reviews, NIS/RIS tracking, incident trends, risks, dependencies, and corrective actions.
• Coordinate critical incident triage, escalation, mitigation, stakeholder communication, root-cause analysis, and follow-through.
• Identify systemic reliability issues and drive durable engineering and operational improvements.
• Build cross-functional partnerships across Azure compute, networking, storage, capacity, datacenter, and platform teams.
• Define dashboards and metrics, manage production risks, and communicate health, incidents, trade-offs, and action plans to leadership.

Requirements

• Significant experience in technical program management, infrastructure engineering, production operations, site reliability, or large-scale distributed systems.
• Experience delivering complex cross-functional programs across multiple engineering organizations.
• Technical fluency in HPC, compute, accelerators, networking, storage, schedulers, capacity, telemetry, or distributed systems.
• Experience managing production incidents, including escalation, mitigation, root-cause analysis, and corrective actions.
• Experience with SLAs, SLOs, availability metrics, and production-health indicators.
• Strong relationship-building, influence, written communication, and verbal communication skills.

Nice to have

• Experience supporting GPU or accelerator-based HPC/AI infrastructure at scale.
• Experience with cloud infrastructure and datacenter operations.
• Experience establishing reliability programs, operational scorecards, health dashboards, or incident-management mechanisms.

Culture & Benefits

• Work with HPC engineering, platform, networking, storage, capacity, datacenter, and Azure teams.
• Benefits and additional compensation may be available.
• Applications are accepted on an ongoing basis until the position is filled.