Workplace Conciliator and Investigator - Bilingual

Location: Toronto, ON; hybrid work with 1–3 days per week on-site

Company

CIBC is a relationship-oriented bank providing financial services and workplace solutions for clients and employees.

What you will do

• Assess workplace concerns and select appropriate resolution approaches, including early intervention, conciliation, informal resolution, and formal investigation.
• Conduct impartial investigations into discrimination, harassment, violence, and other inappropriate workplace conduct by gathering and evaluating interviews, documents, and correspondence.
• Identify legal, regulatory, employee relations, reputational, and operational risks and provide practical recommendations.
• Advise Human Resources, Employee Relations, business leaders, Legal, and Corporate Security on sensitive workplace matters.
• Prepare allegations, interview plans, case summaries, investigation reports, and outcome recommendations while maintaining accurate governance records.
• Identify systemic themes and behavioural patterns and recommend improvements to workplace resolution practices, tools, and processes.

Requirements

• Experience in workplace conflict resolution, conciliation, workplace investigations, discrimination, harassment, violence, human rights matters, attendance and disability management, performance management, discipline, and terminations.
• Strong critical thinking, risk assessment, evidence analysis, judgment, and documentation skills.
• Ability to communicate effectively with employees, leaders, former employees, legal counsel, and other stakeholders in emotionally charged situations.
• Fluency in French and English is required to support business operations outside Quebec, Canada.
• Legal eligibility to work in Canada is required; a valid work or study permit may be required where applicable.

Nice to have

• Experience managing complex or high-risk workplace matters in a large, regulated organization.

Culture & Benefits

• Hybrid work arrangement with flexibility to manage work activities.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering, wellbeing support, and employee recognition programs.
• Paid Purpose Day for personal growth and development.

Hiring process

• Recruitment may include an attribute-based assessment and skills tests, including a French proficiency assessment.
• Artificial intelligence tools may be used during the recruitment process.