Lead Product Manager (AI)

Location: On-site at the San Francisco office, with four days spent collaborating in person

Salary: $180,000–$240,000 per year, plus equity

Company

hirify.global builds AI agents for regulated financial services, automating loan servicing, compliance, collections, recovery, insurance claims, and disputes for financial institutions.

What you will do

• Own the roadmap and strategy for the omni-channel agent across voice, text, email, and chat.
• Define agent quality metrics, build evaluation loops, and improve containment, resolution, escalation, handle time, CSAT, error, and hallucination rates.
• Turn payments, payoffs, hardship, collections, title, and insurance workflows into configurable product capabilities.
• Reduce the time required to take new lenders from signed agreements to production.
• Define product guardrails, disclosures, audit trails, human handoff thresholds, and compliance decisions for regulated conversations.
• Set the standard for discovery, product specifications, instrumentation, and cross-functional execution.

Requirements

• Experience shipping LLM-powered products to real users, with knowledge of prompting, evaluations, retrieval, tool use, and latency/cost trade-offs.
• Ability to distinguish model, product, and data problems through rigorous measurement.
• Technical fluency sufficient to read traces, discuss architecture, and write detailed product specifications.
• Experience with voice, IVR, contact centers, or conversational AI, including telephony constraints, barge-in, latency, transcription errors, or call quality.
• Background in lending, servicing, collections, or adjacent financial operations.
• Ability to communicate clearly with engineers, customers, and lender risk committees while making decisions under uncertainty.

Nice to have

• Experience hiring or mentoring product managers.

Culture & Benefits

• In-person collaboration in San Francisco is required for four days per week.
• The team typically works around 60 hours per week, beginning at 8:00 AM.
• Fast-moving sprints and major launches with substantial individual ownership.
• Medical, dental, and vision coverage for full-time employees.
• 401(k) and catered lunches.