Customer Service Sales Specialist I (Telecommunications)

Location: 1901 Abbott Road Store, Anchorage, Alaska, United States; onsite retail position; remote work is not eligible

Company

hirify.global provides communication and technology services, including internet, telecommunications, telemedicine, and online education solutions, primarily serving communities in Alaska and North America.

What you will do

• Assist customers with selecting hirify.global products, services, devices, accessories, and pricing plans.
• Provide professional customer service and resolve product, account, billing, and service inquiries.
• Identify opportunities to upsell and cross-sell products and services while meeting sales goals.
• Maintain current knowledge of hirify.global offerings, promotions, competitor pricing, and telecommunications technology.
• Use computer applications and databases to process customer information, transactions, and account updates.
• Escalate complex or sensitive issues to senior staff and collaborate with other departments.

Requirements

• Ability to work onsite in Anchorage, Alaska, at the Abbott Road retail store.
• High school diploma or equivalent.
• At least six months of general work experience; relevant education or experience may substitute year for year.
• Excellent command of English and effective verbal and written communication skills.
• Ability to use computers, databases, telephones, internet applications, and Microsoft Office tools.
• Ability to work rotating schedules, including evenings, weekends, holidays, overtime, and occasional travel between hirify.global locations when required.

Nice to have

• Previous customer service or sales experience.
• Telecommunications experience or relevant industry certifications.
• Additional language skills.

Culture & Benefits

• Work in a diverse retail and customer service environment supporting communities across Alaska.
• Ongoing training on products, services, applications, and technology.
• Team-based workplace with an emphasis on accountability, collaboration, customer focus, and safety.
• Participation in a 24/7 business environment may require emergency contact availability outside core hours.