HVAC Technical Support Representative

Location: Remote within the United States; periodic travel is required for hands-on training and product refurbishment.

Company

hirify.global is an e-commerce company selling professional-grade heating and cooling equipment directly to homeowners and promoting high-efficiency, all-electric HVAC solutions.

What you will do

• Speak with homeowners who purchased HVAC products through the e-commerce website.
• Answer product questions and provide remote technical troubleshooting.
• Resolve customer technical issues through productive phone conversations.
• Explain HVAC information clearly and create a positive customer experience.
• Work a rotating schedule with periodic weekend availability.

Requirements

• At least 5 years of experience as an HVAC technician.
• Excellent written and verbal communication skills.
• Computer proficiency and typing speed of at least 40 WPM.
• Ability to manage multiple duties in a fast-paced environment and solve ambiguous problems.
• Stable high-speed internet, reliable power, and a quiet home office without animals or family members in the same room.
• Availability during scheduled working hours is required; this is not a flex-time remote position.

Culture & Benefits

• Group health insurance and a health savings account.
• 401(k), paid time off, paid holidays, life insurance, and short-term disability coverage.
• Paid educational and professional development training.
• Computer equipment and training are provided.
• Friendly, cooperative, and team-oriented working environment.