IT - Property Support Specialist

Location: Black Hawk, Colorado, United States; on-site. This is not a remote position.

Starting pay: $24.00 per hour

Company

hirify.global operates hospitality and gaming properties focused on guest service, entertainment, and casino technology.

What you will do

• Provide first-level in-person and connected support for end-user and customer-facing hardware and software across multiple platforms.
• Respond to, document, escalate, and resolve incidents, service requests, change tasks, and problem activities through the Service Management System.
• Support telephones, audio and video systems, printing, gaming and hospitality events, and other property technology operations.
• Assist with IT change execution, vulnerability remediation, technology projects, and platform procedure updates.
• Perform entry-level desktop and end-user repairs while maintaining equipment rooms and protecting confidential company and customer data.
• Work with senior staff to meet service-level objectives and maintain system availability across the casino property.

Requirements

• High school diploma required; college training or an associate or bachelor’s degree in computer science or a related field is preferred.
• Excellent communication and customer service skills, strong personal computing skills, and entry-level technical skills across multiple platforms.
• Colorado Support Gaming license required.
• Ability to work varied days and shifts in a fast-paced, high-pressure environment.
• Ability to lift up to 50 pounds, carry objects up to 25 pounds, and maneuver throughout the casino, including areas with high noise, bright lights, and dust.
• CompTIA A+ certification is desirable.

Culture & Benefits

• Family-style service culture centered on warmth, teamwork, respect, and personalized attention.
• Work directly in a casino property environment supporting guests, colleagues, and business operations.
• Background screening is required as part of onboarding.
• Reasonable accommodations are available through an interactive process as required by law.