Remote Technical Services Tech (I)

Location: Remote role based in Belgrade, Serbia

Company

Provides a unified commerce platform, payment capabilities, and technology services for retailers and restaurants in more than 35 countries.

What you will do

• Support projects through completion and assist project teams with internal and external stakeholders.
• Handle client and field-engineer requests through phone calls, email, tickets, and service requests.
• Use remote-access tools to troubleshoot customer equipment, apply configurations, and verify resolutions.
• Research known solutions, escalate unresolved issues to specialist support centers, and retain ownership through resolution.
• Track incidents, changes, documentation, and progress in databases and collaboration systems.
• Monitor customer events and respond to internal and external client needs.

Requirements

• Fluent spoken and written English
• Willingness to work in shifts
• Problem-solving skills
• Team-oriented and people-oriented approach
• Employment is conditional upon passing applicable screening criteria.

Culture & Benefits

• Full-time employment
• Work in a globally inclusive environment serving customers across more than 35 countries.
• Commitment to equal employment opportunity and respect for individual differences.