Service Desk Technician (Enterprise Hardware)

Location: Secaucus, New Jersey, United States. The role includes work throughout the facility, occasional travel, lifting up to 50 pounds, ladder climbing, and other physical duties.

Salary: $30 per hour typical base salary. Final compensation depends on experience, skills, education, and certifications.

Company

hirify.global, a Sanmina company, designs, builds, and delivers technology infrastructure solutions for enterprise customers.

What you will do

• Perform remote diagnostics and troubleshoot enterprise hardware, firmware, software, and system failures.
• Read and interpret enterprise log files, run diagnostic programs, and identify root causes.
• Complete BIOS and Flash ROM updates and install application software.
• Prepare detailed test and failure analysis reports.
• Manage customer tickets, replacement parts, and system requests in the case management system.
• Support engineering teams, provide technical guidance, and drive customer experience improvements.

Requirements

• Fundamental understanding of server architecture and components, including CPUs, power supplies, memory, graphics cards, and flash memory.
• At least 2 years of experience in hardware testing, break-fix support, and IT remote support environments.
• Experience troubleshooting enterprise hardware, diagnosing system failures, and resolving hardware-software interaction issues.
• Ability to use Linux- and Windows-based diagnostic and testing programs.
• Networking experience with cabling, switches, fiber, port configurations, and VLANs.
• Associate degree in IT, Computer Science, or Electronics; technical school certification; or equivalent experience. Strong communication and analytical problem-solving skills are required.

Nice to have

• A+, Network+, Server+, or similar technical certification.
• Experience identifying process improvements and providing ongoing technical feedback.

Culture & Benefits

• Tuesday–Saturday, Sunday–Thursday, or Monday–Friday shift options.
• Medical, dental, and vision coverage, plus mental health and wellness resources.
• 401(k) plan with generous company matching and performance-based annual bonus eligibility.
• Paid time off, company-paid holidays, parental leave, and family care support.
• Tuition reimbursement, structured training, on-the-job learning, and company-paid life and disability insurance.