Radiology Application Support Analyst II

Location: Remote

Salary: $77,000–$85,000 per year, plus eligibility for an annual discretionary bonus.

Company

hirify.global is a physician-led radiology practice providing technology-enabled radiology services to hospitals, clinics, imaging centers, and referring physicians across the United States.

What you will do

• Support the full lifecycle of outpatient applications across multiple markets, including PACS, RIS, 3D imaging, mammography tracking, online scheduling, and related systems.
• Support application upgrades, migrations, implementations, and other assigned projects.
• Provide timely maintenance and technical support for specified applications.
• Troubleshoot incidents and service requests through ServiceNow while meeting defined service-level agreements and quality measures.
• Develop application test plans, participate in testing, and maintain accurate technical documentation.
• Collaborate with regional outpatient IT directors, enterprise support, and other IT teams to support radiologists' needs.

Requirements

• Bachelor’s degree in Health Information Systems, a related discipline, or equivalent education and information technology experience.
• 2–3+ years of experience in clinical application support or implementation.
• Experience with incident, problem, and request management.
• Experience working with a ticket management or service desk system.
• Knowledge of PACS, HL7, RIS, voice recognition systems, and radiology workflows is preferred.
• Radiology experience and ServiceNow experience are preferred.

Culture & Benefits

• Flexible remote schedules.
• Benefits eligibility begins the month after hire, with tiered options.
• Generous paid time off and paid holidays.
• Career growth opportunities and compensation reviews.
• Health and wellness coverage, 401(k) benefits, family planning support, and telehealth options, subject to eligibility.