Clinician Technical Operations Support Specialist

Location: Remote, based in the United States; CST preferred

Salary: $75,000–$92,000 per year

Company

hirify.global provides virtual psychiatry and therapy services through telepsychiatry solutions for hospitals, health systems, community healthcare organizations, and payors.

What you will do

• Provide technical and operational support to clinicians delivering care through the OnDemand service model.
• Troubleshoot system access, authentication, connectivity, remote access, clinical applications, and related workflows.
• Coordinate incident response, escalations, downtime procedures, outage communications, and service continuity activities.
• Create and maintain troubleshooting documentation, operational playbooks, partner configurations, and technical resource libraries.
• Track support requests, incidents, service interruptions, and recurring issue trends; communicate findings and recommendations to leadership.
• Support clinician onboarding, technology readiness, training, and cross-functional operational reviews.

Requirements

• Associate or bachelor’s degree in healthcare administration, information systems, business administration, operations management, or a related field, or equivalent experience and education.
• 3–5 years of experience in healthcare operations, technical operations, service delivery, IT support, or a related field.
• Experience troubleshooting technology issues, managing operational escalations, and working with cross-functional teams.
• Experience with ticketing systems, incident management processes, and support workflows.
• Ability to manage multiple requests independently, assess urgency and impact, coordinate across teams, and follow issues through resolution.
• Strong analytical, organizational, problem-solving, written, and verbal communication skills.

Nice to have

• Experience supporting clinicians, providers, or healthcare service delivery operations.
• Familiarity with Epic, Oracle Health/Cerner, MEDITECH, or similar electronic health record platforms.
• Experience with Citrix environments, remote access technologies, reporting tools, support dashboards, project management, Lean, or process improvement.

Culture & Benefits

• Remote work with a preference for CST-based candidates.
• Medical, dental, and vision insurance.
• Employer-paid life and long-term disability insurance, plus voluntary insurance options and FSA/HSA contributions.
• 15 days of accrued PTO annually, 8 paid holidays, and 3 floating holidays.
• 401(k) plan.