Associate Manager Application Support

Location: Remote, South Carolina, United States. Must be legally authorized to work in the country of the job location. Travel: 10%.

Salary: $78,200–$122,300 to $97,500–$139,300 annually, depending on candidate location. Eligible for annual bonus compensation.

Company

hirify.global provides cloud-based SaaS solutions for the property and casualty insurance industry.

What you will do

• Provide advanced technical support for Duck Creek applications and resolve complex incidents.
• Monitor application performance, system health, uptime, and potential service disruptions.
• Coordinate with development, infrastructure, QA, product, and other cross-functional teams on escalated issues.
• Lead root cause analysis for critical incidents and implement preventative solutions.
• Coordinate application updates, patches, releases, and testing with minimal disruption.
• Maintain incident records, technical documentation, support guides, and trend analyses while ensuring SLA compliance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in application support, IT operations, or technical troubleshooting.
• Strong troubleshooting, incident management, problem management, documentation, and analytical skills.
• Knowledge of application performance monitoring, networking, infrastructure, cloud technologies, and enterprise software release cycles.
• Ability to collaborate with technical and non-technical teams, manage priorities, and follow escalation and resolution processes.
• Must be legally authorized to work in the United States.

Nice to have

• Experience with Duck Creek products or similar enterprise software.
• Knowledge of ITIL service management frameworks.
• Experience in insurance technology or related industries.

Culture & Benefits

• Flexible-first work environment with remote, office, and hybrid options.
• Inclusive, collaborative, and team-oriented culture.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with a 6% employer match up to $12,000 annually.
• Flexible Spending Accounts, Health Savings Accounts, paid holidays, vacation, volunteer time, and an Employee Assistance Program.