Product Support Technical Advisor II (Healthcare/Laboratory)

Location: Hybrid in Marietta, Georgia, United States of America

Salary: $57,000–$142,700 annual base pay

Company

hirify.global provides clinical research services, healthcare intelligence, and technology solutions for life sciences and healthcare organizations.

What you will do

• Provide advanced Tier-2 and Tier-3 support for LTMS and integrated laboratory systems.
• Investigate application, workflow, data, integration, and production issues.
• Act as the escalation point for critical incidents and minimize disruption to laboratory operations and study execution.
• Analyze logs, SQL data, integrations, workflows, and business transactions to identify root causes.
• Drive corrective and preventive actions, participate in Problem Management and post-incident reviews, and improve system stability.
• Collaborate with Product, Development, Infrastructure, Cloud, Quality, and Operations teams.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Healthcare Technology, Life Sciences, or a related discipline, or equivalent experience.
• At least 5 years of experience supporting enterprise business applications in production environments.
• Experience with complex application troubleshooting, SQL data analysis, integrated enterprise applications, and defined SLA-based support processes.
• Experience with ServiceNow or a comparable IT service management platform.
• Experience supporting clinical trial, healthcare, pharmaceutical, laboratory, life sciences, LIMS, LTMS, or other regulated operational platforms.
• Knowledge of cloud application architectures, Azure-hosted environments, APIs, data integrations, clinical trial operations, and ITIL processes.

Culture & Benefits

• Full-time employment in a hybrid work environment.
• Benefits and resources supporting physical, mental, emotional, financial, and social well-being.
• Benefits are available for employees and their families.
• Opportunities to participate in automation, monitoring, AI-assisted support, and operational improvement initiatives.