Account Manager (Freight Forwarding)

Location: Guadalajara, Mexico; onsite

Company

hirify.global provides technology-enabled global trade and freight forwarding solutions for companies operating across international markets.

What you will do

• Develop and launch solutions for large and complex global freight forwarding clients.
• Accelerate growth across Air, Ocean, Cross-border, Trade Advisory, Customs, and Control Tower services.
• Partner with global sales teams and cross-functional stakeholders to identify expansion opportunities and execute client strategies.
• Drive sales through upselling, platform demonstrations, client onboarding, and account operating procedures.
• Lead business reviews, monitor operational performance and NPS results, and improve client satisfaction.
• Manage account-level quality assurance, volume forecasts, performance metrics, and executive-level client relationships.

Requirements

• Bachelor's or master's degree.
• 3–5 years of freight forwarding, SaaS account management, or sales experience.
• Experience managing global client relationships and working across complex team matrices.
• Strong presentation, communication, negotiation, problem-solving, and strategic planning skills.
• Ability to adapt to cultural differences and business norms across global markets.
• Compliance-first mindset, high integrity, and hands-on daily use of AI tools or the ability to learn them quickly.

Culture & Benefits

• Work with Sales, Operations, Trade Advisory, Customs, Procurement, Legal, Fulfillment, and other global teams.
• Contribute to building hirify.global's presence in an expanding LATAM market.
• Collaborate with teams across the US, Europe, and APAC.
• Support clients navigating complex international logistics and supply chain developments.