5 дней назад
Senior Lifecycle Marketing Manager (B2B SaaS)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Senior Lifecycle Marketing Manager (B2B SaaS): Building and optimizing the automated customer journey for property managers across email, in-app, and SMS channels with an accent on segmentation, personalization, and retention. Focus on designing lifecycle campaigns, running A/B tests, integrating CRM and product data, and improving activation, expansion, churn, and LTV metrics.
Location: Remote within the United States
Company
builds hospitality technology, including smart homes, a booking platform, and OS for property managers and vacation rental operators.
What you will do
- Own lifecycle marketing across onboarding, activation, engagement, retention, expansion, and win-back.
- Build, launch, and optimize automated email, in-app, and SMS campaigns.
- Segment and personalize messaging using customer behavior, product usage, and lifecycle stage.
- Partner with Product, Sales, Customer Success, and Growth Marketing to identify lifecycle opportunities and reduce churn.
- Run A/B tests across messaging, content, timing, and channels.
- Build KPI dashboards and maintain integrations between the CRM or ESP and product data.
Requirements
- 5+ years of experience in lifecycle, CRM, or retention marketing, ideally in B2B SaaS.
- Hands-on experience with a marketing automation or lifecycle platform such as Customer.io, Braze, Iterable, or HubSpot.
- Strong analytical skills, including audience segmentation and interpreting data; SQL is a plus.
- Demonstrated success improving activation, retention, or expansion metrics.
- Excellent persuasive writing and the ability to work independently in a fast-moving team.
- Must be located in the United States for this remote role.
Nice to have
- Experience in proptech, hospitality, travel, or vacation rentals.
- Experience marketing to SMB or mid-market operators.
- Familiarity with property management systems or similar operator-facing software.
Culture & Benefits
- Small, high-craft team with a fast-moving working style.
- Opportunity to build lifecycle marketing for a category-defining hospitality technology platform.
- Platform traction includes more than 10,000 properties and over $80 million in facilitated bookings.
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