Field Service Engineer (Medical Devices)

Location: Sweden, covering the Stockholm, Uppsala, and Västmanland area; remote work is available, with on-site customer visits and 50% travel required.

Company

hirify.global provides laboratory and diagnostic solutions that help scientists and customers keep laboratory operations running efficiently.

What you will do

• Install, implement, maintain, and repair pathology systems at customer laboratories.
• Install and optimize hardware, software, networking products, operating systems, and related configurations.
• Diagnose and resolve product performance issues across integrated laboratory solutions.
• Advise customers on preventive maintenance and configurations that affect equipment performance.
• Proactively identify potential equipment issues and help prevent unplanned business interruptions.
• Train customers and other field engineers on the supported solutions.

Requirements

• 5–8 years of experience as a customer-facing Field Service Engineer.
• Experience with medical devices, laboratory equipment, or similar robotic, electromechanical, and fluidics equipment is preferred.
• Strong troubleshooting and problem-solving skills.
• Proactive, self-driven approach with curiosity and willingness to learn new instruments, software, and consumables.
• Clear, respectful, and timely verbal and written communication.
• Willingness to travel and visit customers; travel is required 50% of the time.

Culture & Benefits

• Full-time position with a day shift and no fixed end date.
• Option to work remotely alongside on-site customer service.
• Training and development opportunities to build expertise in the field.
• Work in an international environment focused on diagnostic solutions, customer needs, quality, and respectful collaboration.