Field Service Engineer

Location: Tokyo, Japan. The role includes an option to work remotely but requires on-site customer service and travel Monday through Friday, including overnight stays when needed. Travel is required 75% of the time, with occasional weekend or off-hours work.

Company

hirify.global is the employing company for this services and support position.

What you will do

• Install, implement, maintain, and repair company hardware, software, networking products, operating systems, and integrated solutions.
• Install and optimize configurations at customer sites, diagnose product performance problems, and complete corrective service actions.
• Advise customers on preventive maintenance and configurations to reduce unplanned business interruptions.
• Schedule service calls, communicate updates and resolutions to customers, and handle escalations.
• Document service activities, complaints, quality records, inventory, tools, and service confirmations according to established procedures.
• Share customer and product insights with Sales, Applications, Quality Assurance, Research and Development, and product specialist teams.

Requirements

• Associate degree, equivalent qualification, or higher; a bachelor's or master's degree may also be accepted.
• Typically 3–5 years of relevant experience, with at least 4 years commonly expected for this level.
• Ability to work independently and travel extensively for customer and business needs.
• Proficiency in electro-mechanical, pneumatic, fluidic, and IT systems.
• Strong IT skills covering servers, LIS/LAN systems, IT diagnostics, and general Windows systems.
• Ability to follow service manuals, quality management procedures, and documented processes with accurate reporting.

Culture & Benefits

• Full-time weekly schedule with a day shift and no specified end date.
• Option to work remotely, subject to the requirements of customer service activities.
• Work includes customer-facing responsibilities and collaboration with internal technical, sales, applications, quality, and research teams.
• Pay and benefits vary by country, work location, role level, skills, experience, and education or training.