Customer Growth Manager (AI)

Location: Remote, LATAM

Company

B2B SaaS technology company transforming how brands and agencies create, manage, and scale digital advertising through creative automation, AI, and native HTML5 technology.

What you will do

• Own prospect relationships after product demos through activation, conversion, retention, expansion, and referrals.
• Guide prospects and customers through trials, projects, creative workflows, and relevant product use cases.
• Demonstrate how the platform improves workflows involving Adobe Creative Cloud, Figma, Canva, and other creative production tools.
• Reengage dormant opportunities by providing practical help with ads, workflows, product capabilities, and production challenges.
• Drive onboarding, adoption, upsell, cross-sell, renewals, and expansion across teams, brands, departments, markets, and use cases.
• Maintain CRM activity and share customer insights with product, sales, and leadership teams.

Requirements

• Hands-on experience with Adobe Creative Cloud, Figma, Canva, creative automation, digital advertising, or comparable creative tools.
• Understanding of creative, design, advertising, or marketing production workflows, including asset production, resizing, animation, collaboration, approvals, and campaign production.
• Experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Sales, or a customer-facing creative technology role.
• Ability to learn and demonstrate sophisticated software and translate product capabilities into practical customer use cases.
• Comfort communicating with designers, marketers, creative teams, agencies, and business leaders, including direct phone outreach.
• Strong organization across CRM, pipeline, follow-up, account management, expansion, and referral activity.

Nice to have

• Experience reengaging prospects who have stopped responding.
• Experience expanding existing customer relationships and generating customer referrals.

Culture & Benefits

• 100% remote contractor position.
• Customer-first approach focused on helping prospects and customers complete real work.
• Performance measured through product engagement, pipeline conversion, customer growth, and referral growth.