Strategic Customer Success Manager (AI)

Location: Hybrid in Austin, Texas; must be able to commute to the office 1–2 times per week.

Company

Canva provides an AI-powered enterprise platform with design and productivity tools for creating, collaborating on, and publishing visual content at scale.

What you will do

• Lead post-sale relationships for strategic Canva Enterprise accounts, including onboarding, training, adoption, and advocacy.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Own renewals and expansion strategy, contributing to net and gross revenue retention.
• Diagnose customer risk, create mitigation plans, and mobilize Implementation, Support, and Technical Account Management resources.
• Partner cross-functionally to advocate for customer needs, influence the product roadmap, and improve customer success practices.

Requirements

• 6+ years of enterprise post-sale experience in B2B SaaS.
• Demonstrated success exceeding renewal and expansion quotas while managing a book of business.
• Strong data analysis and storytelling skills for influencing customers and internal stakeholders.
• Commercial, consultative, and strategic approach to customer relationships and revenue growth.
• Ability to build executive-level relationships, navigate complex organizations, and influence cross-functional teams.
• Ability to commute to the Austin office 1–2 times per week.

Culture & Benefits

• Equity package.
• Health benefits and a 401(k) retirement plan with company contribution.
• Inclusive parental leave for parents and carers.
• Annual allowance for wellbeing, social connection, and office setup.
• Flexible leave options.
• Virtual interviews and reasonable adjustments during the hiring process.