Senior Manager, Customer Engineering UKI (SaaS)

Location: Hybrid; UKI territory. Travel of up to 25–50% may be required for customer meetings, team offsites, industry events, and in-person collaboration. Candidates who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a global Internet infrastructure and security platform that protects and accelerates websites, applications, and enterprise networks.

What you will do

• Lead, recruit, coach, and retain a diverse team of quota-carrying Customer Engineers.
• Manage opportunity pipelines, forecast new business and expansion outcomes, and maintain forecast accuracy.
• Coach technical sellers during discovery sessions, customer calls, QBRs, deal reviews, and proof-of-concept engagements.
• Partner with Sales, Customer Experience, Professional Services, Product, Engineering, Support, Marketing, and Enablement on account execution and field feedback.
• Improve GTM operating cadence through dashboards, opportunity management, account planning, and operational reviews.
• Drive adoption of AI agents, LLMs, and automation tools to reduce administrative work and scale technical advisory impact.

Requirements

• 5+ years of experience leading quota-carrying, customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Experience hiring, developing, and retaining technical talent; prior Solutions Engineering, Customer Engineering, or Sales Engineering experience is strongly preferred.
• Ability to design and explain complex enterprise network and security architectures and translate technical concepts into business outcomes.
• Experience owning and forecasting revenue, with knowledge of enterprise sales cycles, SaaS metrics, ACV, renewals, and expansion.
• Technical fluency in at least two or three areas including Internet fundamentals, security, performance, cloud platforms, edge services, APIs, automation, or developer tooling.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Nice to have

• Experience with hirify.global products, CDN, security edge, Zero Trust, developer platforms, or AI workloads.
• Experience managing managers or teams distributed across regions and time zones.
• Experience improving GTM processes, enablement, forecasting discipline, or operational cadence.
• Knowledge of PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Hybrid work environment with in-person collaboration and customer-facing travel.
• Variable compensation tied to team performance across new business, expansion, adoption, and retention targets.
• Culture centered on curiosity, ownership, inclusion, continuous improvement, and AI-enabled productivity.
• Opportunity to contribute to initiatives supporting journalism, civil society, local governments, and an open Internet.
• Equal opportunity employer with reasonable accommodations available for qualified candidates.